The whole rule
Start to finish, in four moves.
- 1
You pay to start
The deposit, or the whole thing up front. Either way, that's the only money that moves before your site is live.
- 2
Something's not right? Tell us
One email is enough. We make the changes and hand them back within two business days. As many rounds as it takes.
- 3
Still not happy? Every dollar comes back
Any time before launch you say so, and we refund everything you've paid. No conditions, no forms, no argument.
- 4
Launch is the line
We go live only when you tell us to. From that moment the work is settled and there's nothing to refund.
That's it. We don't get to decide when the work is finished — you do, by telling us. And your money stays returnable until the day you say go live.
Paying all at once
Paid up front? Same rule, no catches.
Paid the whole thing up front? Same rule, no catches: every dollar is refundable right up until launch. Launch is the only line. Once your site is live the work is settled, and nothing comes back.
The one line
Live means settled.
Launch is the line. Once you tell us to put the site live, the work is settled and no money comes back. That's why nothing goes live until you've seen it and said you're happy.
When you get the money
We refund to the card you paid with, and we email you the same day we issue it. Banks usually take a few business days after that.
How to ask for it
Email hello@owcomedia.com with the word refund in it. If your site isn't live yet, that's all it takes — every dollar you've paid comes back, and you don't have to explain yourself.
Why we do it this way
The risk sits with us, where it belongs.
Because paying a deposit shouldn't feel like a gamble. You're paying us to start work, not to sign up for something you can't get out of — so the risk sits with us, where it belongs, until the site is something you've agreed to put your name on.
There's no tally, no three-strikes counter, no argument to win. One line: your money is returnable until launch, and launch happens when you say so. Same rule whether you're reading this on a phone at your counter or at your kitchen table.
In plain English
- No contract to sign and nothing to cancel
- One email with the word refund in it is enough
- The same rule whether you paid the deposit or the lot
- Nothing goes live until you tell us it can
Refundable in full any time before launch — deposit or paid up front. Read the terms
Start the build
Your money's covered.
Three builds with every price published, nothing charged until the last step, and every dollar returnable until launch.
Refundable in full any time before launch — deposit or paid up front. Read the terms
Or email hello@owcomedia.com and we'll answer straight.